Snozone Reviews

Had 3 boys take the 6hr snowboard lesson 2 in September and 1 this May, on both occasions Alex was they're instructor. Can't thank him enough he was patient and made the boys very comfortable, his humour and ability to explain were brilliant top man thanks Alex your the dude.

Our 12 year old son had a private sking lesson today with Kane at Castleford. He had a great time and said Kane was a fantastic instructor.

Myself, husband and daughter, ages 11, visited Snozone at Milton Keynes yesterday for sledging and a 90 minute skiing lesson. We did sledging first, which was good fun, but tiring! We did a 30 minute session, which was plenty. Following this we then got kitted up for skiing (boot and ski hire were included). We met our instructor, Dai, who talked through our skiing experience with before going on the slopes. We all had some experience from going on a skiing holiday a few years ago, but just needed to get confidence back. Dai was great, encouraging us and helping us improve our technique with small adjustments. He focussed on helping our daughter to become more confident with her posture and turns and we all came away with a renewed love for skiing! Thank you Dai! The centre itself was great, located within a huge entertainment area, including shops, restaurants, cinema, bowling and the iFly. There were lockers available to rent (need a £1 coin) and changing facilities. Also a cafe available within the viewing area of the ski slopes. It really was a fantastic experience!

Excellent time and experience and we had such a great instructor called Dai the Welsh wizard, he was so good with our daughter as she was nervous and he got her skiing and enjoying it. Can’t wait to come back again
Big thank you

Had a ski beginner day lesson a couple weeks ago at Milton Keynes. Just wanted to say my instructor Claire was amazing. Made sure we all felt confident on the slope, let everyone learn at their own pace and she took the time to work out how each person best learned. I had previously had 2 other lessons at a different ski centre and still felt really nervous but after my lesson with Claire felt really confident

My 12 year old Son visited this venue and left with a huge bump on his forehead. A helmet that somehow cake off and a losse metal pole says this place has some major heath & safety issues. All this and I haven't received any communication from the venue. Over a week later and and the bump is still there. I'm furious and will take things further.

The booking process went smoothly, and the check in to the venue was fine, but the queue for getting the equipment was very long about 20+ mins wait, probably due to lack of staff. The instrctors are very good but our instructor failed to check who he had inhis group and my son ended up in the wrong group, and we were made to feel that it was our fault. It all got sorted out eventually but it was unnecessary stress. The cafe's food is not that great quality, the pizza was very greasy and over priced. The cafe staff vary in quality: some are super efficient, but some are slow and wait times can vary. Overall OK experience but I would think twice before booking again.

I paid for a six-hour lesson for my son on December 21. The lesson itself was very good, however the instructor ended it after only five hours. I raised this issue in person on the day, and when no one came back to me I emailed again on January 3, and again on January 31, and again on February 10 (when I copied in the MD too). Each time either no one has bothered to reply or the response has just been a holding message, or most recently I was offered a free hour-long lesson, which I turned down because it's a three-hour round trip for us. I guess I should not have been surprised that the MD, like his staff, didn't bother to respond. I was perfectly happy with the original lesson as far as it went but the customer service since has been nothing short of pathetic.
Addition: we have since come to an agreement to suit both parties.

Excellent day, first time ever doing snowboarding, really enjoyed it, good food too , Aaron beedle took his time with us , he’s excellent instructor highly recommended

Simon at Snozone Yorkshire (Xscape) was a top class instructor. Made way more progress in the lessons than expected. Give the man a pay rise

Such a great place to learn how to snowboard. I went to their Milton Keynes slope with my missus on Boxing Day 2022. Our instructor, Kade, is a legend - really attentive and he’s clearly got heaps of experience on the snow. It felt like we progressed really fast - definitely down to Kade’s tuition not our capabilities! Highly recommend and we’ll definitely be back, well worth the long drive.

Booked for 2 people snowboarding lessons level 1-2 was advised of there cancellation policies, however as we both work in the hospital we caught Covid I contacted them 48 hours before ( as soon as I had test results) and did not hear anything back, so I called and was told they would not move the booking and that we should attend or lose out when I made the point that they were putting staff and other members at risk if we attended I was told I don’t make the rules and then she hung up, honestly I’m speechless at the poor customer service and that they would rather put people at risk especially just before Christmas rather then move a booking!

Me and a mate booked the full days snowboarding tuition about a month ago.
We were impressed with the experience right from the start, our instructor (Ben) helped us understand everything and left us buzzing at the end of the day.
There was 4 people in our class in total and Ben would take the time to ensure everybody was learning together so nobody got left behind, while we all had some great laughs throughout the day.

I've just completed my conversion from skiing to snowboarding with the help of the team at SnoZone Milton Keynes and wanted to say a massive thank you to my three trainers - David, Rowan and Rachael - you're all stars.

I started with a full day-course with David and got to module 4 of 6, then followed up with a modules 4+5 3hr session with Rowan, and finished off with a final modules 5+6 3hr session with Rachael. Would highly recommend anyone looking to start out on the slopes start with a day course, get as far as you can, then do the combined sessions to polish off. You get a little booklet (remember to bring it between sessions!) to track your progress.

Well structured (though I was knackered by the end of the day course), expertly delivered and great fun to do. Thank you all again!

My husband and I had a private ski lesson with Annie today at Snozone, Breadhead. I've never skied before and my husband skied lots as a child so was just in need of a refresher - Annie was a fantastic teacher and kept us both safely on the move even though we are at very different competency levels. I had reservations whether it was for me but had a fantastic time and learned so much. Thank you Annie!